A delayed return flight is stressful enough without worrying about your car. The good news: we monitor flight arrivals automatically — so in most cases, you don’t need to do anything at all.
Do I need to tell you if my flight is delayed?
If you provided your return flight number when you booked, we track it via live flight data. When your flight is delayed, we adjust and have your car ready when you actually land — not when you were originally due.
That said, it’s always good practice to send a quick message if your delay is more than a couple of hours, especially for overnight delays.
Key point: always include your return flight number when booking — that’s what enables automatic tracking. You’ll find the field at checkout on this site.
What to do, step by step, if your flight is delayed
Check your confirmation email
Your direct contact number is in the confirmation we send after your booking. Find it before you need it — save the number in your phone.
For delays over 2 hours — send a quick message
Text or WhatsApp us to let us know. We're probably already tracking your flight, but we appreciate the heads up.
For overnight delays — call us directly
If your flight is delayed overnight or cancelled, call as soon as you can on 0117 214 1486. We'll arrange extended storage. Collect by 03:00 the morning after your booked return day and there is nothing extra to pay; after 03:00, each extra day is charged at your booking's daily rate — we'll confirm the amount when you call.
On landing — call once you have your bags
When you have landed and collected your bags, give us a ring. On Meet & Greet our driver brings your car to the airport's Drop Off & Pick Up car park — follow the pink signs. On Park & Ride our minibus takes you back to your car.
Quote your booking reference
Have your MAG- reference ready — it lets us identify your vehicle instantly.
Will I be charged extra if my flight is delayed?
Not if you collect your car by 03:00 the morning after your booked return day — a delay that lands you back late at night costs nothing extra. Collect after 03:00 and each extra day is charged at your booking’s daily rate. Call us and we will confirm the amount.
Important: if your flight is cancelled and rebooked for a different day, contact us immediately. Each extra day your car stays with us is charged at your booking’s daily rate, and we will confirm the amount when you call.
A delay on the way home and a cancelled trip are two different problems with two different answers. This page is the first. If the trip itself falls through and you need the booking moved or refunded rather than extended, that is covered in our cancellation policy explained.
What if I can’t reach anyone?
Call 0117 214 1486. It’s our own operation, so there’s no third-party operator to chase — the person who answers can see your booking and sort it. We’re available 24/7.
Tips to avoid stress in the first place
- Always enter your return flight number when booking — this enables automatic tracking
- Save our number in your phone before you travel
- Keep your booking confirmation email accessible — screenshot it or forward it to yourself
- Book with an operator that answers the phone, so you have a real point of contact
The last of those is the one that matters most, and it is also the hardest to check from a website. How to spot a rogue parking operator sets out what to ask before you hand anyone your keys.